What is iSpyCams?

iSpyCams allows you to view popular webcams from all around the world, add webcams you like and even get access to your own IP-cameras.
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Can I use iSpyCams in trial?

Yes, we offer free full-functional 7 day trial for Mobiola iSpyCams. We recommend you to use application in trial mode before taking a decision about purchase. If you have any problems in trial mode, feel free to contact us. We are always ready to help you!
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Where can I find updates?

You can update for free. You can download free updates right now
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Where can I find documentation?

You can find the Getting Started Guide (for quick start) here
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Can I connect to several cameras from one Blackberry device?

Yes, you can access several cameras from one Blackberry device. Please refer to the corresponding FAQ section to know how to access web or network camera.
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How do I enter the license code on my BlackBerry?

Move a cursor to the field marked red. After typing the license code press “Register” button, or open the menu and select “Register”. Please be attentive when inputting the license code. It consists of 15 symbols, letters and digits only, no spaces or special symbols, all lowercase. 0 is zero (not capital "O") 1 is one (not lowercase "L")

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I have lost my license code. How can I find it?
I haven't got the license code from you yet!

Your license code was sent you automatically after purchase. The e-mail could be blocked by your spam filters. Please check your "Spam" folder. If you have purchased iSpyCams from Blackberry App World, you may find your license code opening "Blackberry AppWorld" on your Blackberry and logging into "My World". Here a list of applications you have purchased is presented. Simply clicking on an application will open up to the application details. On this screen you may find your license code. If iSpyCams has been purchased at the other e-shop or at our web-site, please fill our license-reminder form. Your license code will be e-mailed to your address. If nothing helped, please send us a support request from iSpyCams (Main Menu -> Support).
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How do I enter the license code on my BlackBerry?

Please make sure that license code is intended to register iSpyCams, not another application. If you are sure that license code is correct, please send us a support request from iSpyCams (Main Menu -> Support). Our support team will research the problem and find the solution.
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How to access my IP-camera?

Open iSpyCams, go to "My Cameras", press “New Camera” button. Then fill the following fields:
"Network address" - Here you should type your camera's IP-address and port. Please be sure to use external IP. Here is the list of IP addresses assigned to local networks:
10.0.0.0 - 10.255.255.255
172.16.0.0 - 172.31.255.255
192.168.0.0 - 192.168.255.255
If you camera has a local IP-address, you may connect to it only when your mobile is inside local network, e.g. via local Wi-Fi. To access such a camera from outside its local network you may setup port-forwarding for your router. Port forwarding is the act of forwarding a network port from one network node to another. This technique can allow an external user to reach a port on a private IP address (inside a LAN) from the outside via a NAT-enabled router. Please contact your network administrator.
Default “Port” is 80. If you know that your camera uses another port, please enter it.
"Login/Password" - If your camera requires authorization, please enter login and password in these fields.
"Camera name" - Here you can enter your camera's name, for example "My office cam" or "My home cam" etc.
“Manufacturer” – Here you should select your camera’s manufacturer from the list. If your manufacturer is not listed, you may select “Don’t know”.
"Model" - Here you should select your cameras model from the list. If your camera is not listed, you may select "Don't know".
"Refresh rate" - You may set fast, normal or slow refresh rate. The lower the camera refresh rate, the lower traffic consumption is. But also the lower the video quality is.
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Some public cameras are not accessible

Not all public cameras are accessible 24/7. Some cameras are turned off at night time; some may show the records of the previous day. There also could be technical issues with some cameras which are out of our scope. If you have noticed that some camera is not accessible at all, please contact us using "Support" button.
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I have a network camera, and I use a DynDNS service. Can I use your software to monitor my camera?

Yes, you can use iSpyCams with such type of camera. But there could be temporary connection outrages. These issues are caused by DynDNS service specific. If you have any difficulties connecting to such cameras, you would need to contact DynDNS service provider.
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I have difficulties using PTZ (Pan-Tilt-Zoom) with my network camera.

In order to ensure correct work of Pan-Tilt-Zoom, please make sure that you have selected correct camera's manufacturer and model when adding a camera. If your camera is not in list, it is not possible to use PTZ. If you contact us, we may test this camera and perhaps add it to the list.
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Where can I buy iSpyCams for BlackBerry?

You can buy a license for iSpyCams for BlackBerry here . See list of all available payment options. If you are not sure, don't hesitate to contact us .
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I don't have any Visa card! Could I purchase your product just sending payment to your Bank account?

If you wish to transfer payment to our bank account you may find all required information here . Please inform us after you sent money about your payment.
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What are the alternative ways to purchase your products? I don't have PayPal account and a Credit Card.

We offer different payment options of purchasing our products (bank transaction, WebMoney, E-Gold). See details here .
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How can I contact you for support?

If you haven't found the solution in our FAQ section, please send us a support request from iSpyCams (Main Menu -> Support).
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